All sales are final and no refunds are provided; however, if there are issues with your order we will take action to make things right.
If a package has been broken in shipment we will follow the same procedure as a missing package and send you a replacement order. To facilitate this we require photos of the damaged items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Non-receipt of order
All orders are sent via tracked courier or mail services. In the event that a shipment is lost, we will work with out shipping partners and will send you a replacement order once we have determined the facts of the situation.
Please contact us if you have any questions or concerns before ordering.